It is advisable to make any reservations as early as possible. Upon initial sign-up and enquiry a provisional booking will be made and held for 24 hours. To secure your booking we must have a completed booking form including contact details and payment method. Once this has been completed your reservation will then be secure. Should your reservation be in excess of £100, a 25% deposit will be required at the time of booking. The remaining balance of 75% will be due 8 weeks prior to your booking (we will notify you of this payment at the time). If payment is not received by this date your lesson/vacation will be deemed as cancelled and your deposit will not be refunded.
If booking less than 8 weeks in advance then full payment will be due upon booking and there will be no refund available should you wish to cancel.
Optional extras – these must be booked and paid for no later than 8 weeks prior to your arrival date.
In order that Global Boarders/GB Boardsports Ltd sessions are safe, the leader will:
Establish and maintain a safe and healthy environment by:
Global Boarders/GB Boardsports leaders assume responsibility for the maintenance of the first aid kit(s), kit bag(s) and any tools brought into the work environment.
We strive to provide unique, accessible low impact sustainable surfing without compromising on luxury or the environment. Our aim, through our holistic approach, is to introduce our clients to the benefits of surfing and encourage personal, collective and corporate responsibility ‘down the line’.
Global Boarders is committed to being the best by:
Global Boarders Environmental Strategy includes:
Personal, recruiting, training
Purchasing and procurement
Normal operating procedures
Global Boarders is committed to achieving equality of opportunity for all both internally (Directors, Employees and Volunteers) and externally (Clients). Global Boarders values the rich diversity of the community it serves and will take all necessary steps to ensure that its services reflect the needs of all people within the community. All individuals can expect to receive fair access to learning opportunities, employment, promotion (where appropriate) and training. The framework for this is provided by the obligations and duties placed upon employers by comprehensive equality legislation and statutory regulations together with associated codes of practice.
The duties to actively promote disability, race and gender equality includes recognising that fundamental change is required, not just in the physical environment, but also in people’s perception of these issues and this will be undertaken through training and awareness raising and consultation with directors, employees and volunteers, clients and the wider community.
Global Boarders will do more than merely adhere to anti-discriminatory legislation. It will take appropriate positive action to promote equal opportunities for all and maximize the potential of all directors, employees and volunteers and clients through valuing their different ethnic, religious and social backgrounds, genders, sexual orientation, ages, skills and experiences.
I. Actively promoting the right that all Directors, Employees and Volunteers and Clients have to be treated equally and have the same opportunities
II. Reaching out to groups of people who are marginalised or traditionally or socially excluded
III. Working together to identify and eliminate all forms of discrimination whether deliberate or unwitting and making it clear that such behaviour will not be tolerated
IV. Embracing and promoting the understanding and benefits of diversity in our workplace and within our programmes
V. Ensuring that all marketing, publicity, learning materials and information includes positive and appropriate representation where images are required
Equal opportunities for employees and volunteers
This Equality and Diversity Policy seeks to ensure the effective use of human resources in the best interest of Global Boarders and its directors, employees and volunteers. It is a commitment by the organisation to the development and use of employment procedures and practices that do not discriminate and which provide genuine equality for all directors, employees and volunteers. All employees and volunteers of Global Boarders and all applicants for employment will be given equal opportunity, irrespective of their age, sex, marital status, disability, sexual orientation, race, religion, colour, nationality, ethnic or national origins in all aspects of employment and training.
No job applicant or employee will be disadvantaged by conditions or requirements, which cannot be shown to be justifiable. Global Boarders is committed not only to the law but also to the promotion of equality of opportunity in all employment fields. The operation of recruitment, training and promotion policies to all individuals will be on the basis of job requirements and the individual’s ability.
In respect of people with disabilities:
I. Full and fair consideration will be given to people with disabilities for all types of vacancies. All applicants with declared disabilities who meet the minimum requirements for the job will be guaranteed an interview
II. Wherever possible, employees who newly acquire disabilities will be encouraged and supported to continue in employment
III. Wherever possible, the organisation will modify equipment, use special aids to further employment, or job restructuring to enable a person with disabilities to be employed or remain in employment
IV. Premises used by the organisation are in progress in order to be adapted to ensure that they are accessible to Directors, Employees and Volunteers with disabilities. This process will continue until all reasonably practical modifications have been made. The Line Managers will be responsible for monitoring the effectiveness of the policy. Any complaints of discrimination by Directors, Employees and Volunteers will be pursued through the Grievance Procedure [within 3 months of initial grievance] but this shall be with out prejudice to the individual’s rights
Equal opportunities for clients
Global Boarders will contribute towards the creation of an accessible learning and working environment, which is free from discrimination and prejudice and one that encourages and helps clients to achieve their full potential. Global Boarders will seek to deliver equality of opportunity to all clients, irrespective of their age, race, gender, religion, sexual orientation, whether or not they have a disability or learning difficulty or any other characteristic. Global Boarders will do this by:
I. Developing a learning environment in which the needs, interests and concerns of all clients are equally valued
II. Enabling all clients to develop self-esteem and reach their full potential
III. Treating every client according to their individual needs through client differentiation
IV. Increasing awareness within the organisation of stereo-typing, discrimination and equal opportunity issues and of their negative consequences
V. Providing learning resources and communications which are free of bias and include positive and representative images of clients where appropriate
VI. Encouraging clients to understand issues relating to equality and diversity as appropriate
VII. Ensuring that the Global Boarders ethos promotes equal opportunities and that this image is projected to the community
VIII. Monitoring the extent to which participation in learning reflects the diversity of the local population in terms of gender, age, ethnic background and disability
IX. Setting targets to increase access and participation by Clients from underrepresented groups
X. Identifying strengths and weaknesses in the promotion of equal opportunities
XI. Ensuring that development planning includes ways of widening participation to embrace under-represented clients
All Global Boarders staff will take details at the time of booking of any known disabilities, so we can organise a staff member to be available on arrival/departure, and to be ready to deal with any issues that may arise during the customer’s time with us (Notification of any allergies/health conditions should also be make during the booking process). If required, we will advise on any available support available on public transport for people with disabilities, to assist with their journey to and from Global Boarders.
All Global Boarders staff will adhere to the following:
Global Boarders will always source out appropriate car parking to accommodate those with specific disabilities.
Disability training awareness
Global Boarders are continuingly researching various ways in which we can improve access for all those who take part in our provision with regards to age, sex, disability, culture, race and sexual orientation.
In the unlikely event of Global Boarders having to cancel a session any payment will be refunded in full.
Weather and surfing conditions
Global Boarders is not responsible for the weather or surfing conditions and will only cancel sessions if safety is a concern. In this unlikely event there will be no re-imbursement or alternative activity scheduled. Otherwise Global Boarders will adhere strictly to the Surfing GB guidelines. You will be fully refunded if you have paid for any optional extras, which for whatever reason are cancelled by Global Boarders. There is no refund available if you choose to cancel optional extras at any time.
All clients must provide Parental Consents (where appropriate) and must detail any medical issues that may affect or be affected by participating in the session.
Complaints and issues
If you are unhappy with any aspect of the session or the service received from Global Boarders, or should the matter concern the safeguarding of children, or concern health and safety, please contact Chris Brown (07980432313) or Steve Hancock (07817202656) who will deal with the matter in the first instance.